Stratos Legal Logo

Do you understand your own terms and conditions?

Whether you’re selling products or services, your T&Cs, Conditions of Sale, Terms of Trade should clearly describe what you’re doing and set expectations as to when you’ll do it and on what terms.
Over time, your product suite and service offerings are likely to be enhanced and updated. You may make modifications here and there, add new items and remove others. You might invest in infrastructure and change the way your service is delivered. Or there might be a change to the laws affecting your industry.
When was the last time you took a good look at your T&Cs? Are they easy to understand? Do they help you close sales quickly and efficiently? Do they explain exactly what you’re doing for a customer?
Here are the top 10 signs your T&Cs need a makeover:
  1. They refer to the Trade Practices Act or the National Privacy Principles.
  2. There is no clause allowing you to claim costs if you have to collect a debt.
  3. The dispute clause refers to arbitration but you have no idea what that means, or if it’s any different to mediation or the court system.
  4. There is no reference to the PPSA.
  5. The same issues keep coming up in negotiations with customers.
  6. You haven’t reviewed your T&Cs in how long? In fact, you have never actually read your T&Cs from start to finish. Your head hurts just thinking about it.
  7. The Sales team hates your T&Cs. They complain that the document is not user-friendly, and customers are slow to sign off on your standard terms.
  8. Your T&Cs sound like they were written in the 18th century. (Is “hereinbefore” a real word?)
  9. You’re looking at selling the business and think a buyer won’t care about your T&Cs.
  10. You don’t have a personal guarantee clause.
Your T&Cs are living documents. If they don’t change as your business changes, they’re useless. The best T&Cs are clear, succinct and proudly stamped with your brand personality.

More like this

Commercial Property Conveyancing

What fees can you expect to pay for Commercial Property Conveyancing when buying and selling Commercial Property? Learn this and more from our specialist conveyancing team

Residential Property Conveyancing

We answer your important questions about Residential Property Conveyancing. Questions like why do you need a conveyancer when buying a house? and what does a property conveyancer do?

Residential Unit Conveyancing

How much does conveyancing cost? Answers to frequently asked questions: Is home insurance before settlement necessary?

SHARE THIS POST

Categories

Recent Posts

Small Business Restructure – Key Points

Any Small Business struggling with debt of less than $1 million can now apply for the Government’s Small Business Restructure programme. How does it work and how do you qualify? Read on.

Commercial Property Conveyancing

What fees can you expect to pay for Commercial Property Conveyancing when buying and selling Commercial Property? Learn this and more from our specialist conveyancing team

Loan Agreements and Mortgages

Our Expert Legal Team advise on Loans and Mortgages when Buying & Selling Property in our Guides, News and Expert Tips

Residential Property Conveyancing

We answer your important questions about Residential Property Conveyancing. Questions like why do you need a conveyancer when buying a house? and what does a property conveyancer do?

Residential Unit Conveyancing

How much does conveyancing cost? Answers to frequently asked questions: Is home insurance before settlement necessary?